Customer Service and Accounts Advisor

Tees Credit Union

Are you confident, friendly and happy to multi-task? Do you relish the opportunity to learn new processes and to deliver great customer experiences? Can you demonstrate understanding and care when dealing with other people? Can you work with speed and accuracy? Do you have experience in a customer facing role in a customer service, or retail/banking environment – Yes? Then this job may be perfect for you.

JOB TITLE:– Customer Service and Accounts Advisor

RESPONSIBLE TO:– Branch Supervisor

LOCATION:– Stockton (some travel to community venues or other branches may be necessary)

HOURS:– 19 & 1/2 hours per week, Monday to Friday (during office opening hours). Usually over 3 days but flexibility necessary to cover staff holidays, sickness etc.

SALARY:– £8.32 per hour

Delivery of excellent financial and customer services to the members and potential customers of South Tees Bank – part of Moneywise Credit Union.

Supporting the delivery of key business objectives including business growth by proactively promoting products and services offered by our business.

To provide effective and efficient administrative and reception duties including Teller activities and to create and maintain accurate customer accounts.

To undertake initial credit control and debt recovery processes.

To fully utilise ICT systems and processes to enhance and streamline our customers’ experience.

For a full job description or person specification, contact Christine Callighan by emailing

Applicants should submit their CV by Monday 5th August 2019.



Tees Credit Union Ltd

Tees Credit Union and Moneywise Credit Union Ltd merged into one business in September 2017. Moneywise is the regulated name and Tees Credit Union is a trading name of the merged organisation.

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© Moneywise Credit Union Ltd 2018

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